E911 & Emergency Services Disclosure

1. FCC Mandate and E911 Overview

LuxaLine LLC operates as a mobile virtual network operator (MVNO) and interconnected VoIP provider. In compliance with Federal Communications Commission (FCC) mandates, we are required to inform all clients of the critical differences and limitations between traditional terrestrial phone services and our secure, data-routed network capabilities regarding 911 and Enhanced 911 (E911) emergency calls.

2. Registered Location Requirements

Unlike traditional landlines that are physically wired to a specific address, LuxaLine’s secure roaming architecture means our network may not automatically detect your exact physical location when dialing 911. You are required to register and maintain a current physical address (Registered Location) within your Client Terminal. If you dial 911, this Registered Location will be transmitted to the nearest Public Safety Answering Point (PSAP). Failing to update this address when relocating may result in emergency services being dispatched to the wrong location.

3. Critical Limitations of Service

LuxaLine E911 services may be limited or entirely unavailable under the following circumstances:

• Power Outages: If your device loses battery power or if there is a localized power grid failure disrupting the underlying cellular towers, you will not be able to dial 911.
• Network Outages & Congestion: If the Tier-1 host network experiences an outage, or if your secure data connection is severed or suspended for any reason (including non-payment or hardware lockdown protocols), emergency dialing will be unavailable.
• International Roaming: When operating outside the United States, dialing 911 may not route to local emergency services. Clients must familiarize themselves with local emergency numbers (e.g., 112 in the EU) and understand that our domestic E911 routing does not apply abroad.

4. Client Acknowledgment and Liability Waiver

By activating a LuxaLine eSIM and utilizing our network, you explicitly acknowledge these E911 limitations. You agree that LuxaLine LLC, its parent company SMC Global Holdings Inc., its executives, and its Tier-1 network aggregators cannot be held liable for any claims, damages, or losses arising from the inability to dial 911 or access emergency services through our network.

5. Alternative Emergency Comms

LuxaLine strongly recommends that all clients and their security personnel maintain an alternative means of accessing traditional 911 services, particularly when operating from remote locations or highly secure facilities with limited cellular penetration.

LuxaLine LLC | 150 S Willow St, Telluride, CO 81435 | +1 970-444-5463 | corporate@smcholdingsinc.com